Privacy Policy

1. Introduction

At Clyent Softwares Ltd ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use the Ember Client software and any related services (collectively, "the Service"). By accessing or using our Service, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 User Account Information

We collect basic information needed to create and maintain your account, which may include:

Identifiers (such as Minecraft UUID and username)
Account timestamps
Roles and permissions
Profile settings

We collect information about your social interactions within the Service, including:

Friend connections
Group memberships
Related metadata that enables social features

2.3 Customization Data

We collect information about your customization choices, including:

Owned and equipped items
Purchase history
Related metadata that enables personalization features

2.4 Session and Usage Data

We collect information about how you use the Service, including:

Session times
Duration metrics
Playtime statistics
Related data that helps us improve our service and provide rewards

2.5 Technical and Device Data

We automatically collect certain technical information when you use the Service, which may include:

Device information
IP address
Browser type
Operating system
Geographic location data

This information helps us optimize our service for different devices and troubleshoot technical issues.

2.6 Purchase Data

We use Tebex for processing purchases, which may collect:

Transaction details
Payment information (processed securely by Tebex)

2.7 Error Data

We use Sentry to collect error information, which may include:

Error logs
Crash reports

2.8 Communication Data

When you communicate with us or other users through the Service, we collect information about these communications, including:

Message content
Timestamps
Related metadata necessary to provide these communication services

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision and Improvement

To provide, maintain, and enhance the Service
To create and manage user accounts
To develop new features and functionality
To diagnose technical issues and improve service reliability

To personalize your experience and provide content customization
To enable social interactions between users
To track achievements, rewards, and progression

3.3 Business Operations

To process transactions and deliver purchased features
To communicate with you about service updates, offers, and announcements
To respond to inquiries, comments, and support requests
To analyze usage patterns and conduct research to improve our services

3.4 Safety and Security

To verify identities and prevent fraud
To enforce our Terms of Service
To protect the security of the Service and users
To comply with legal obligations

4. Legal Basis for Processing (For EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it:

Performance of a Contract: Processing necessary to deliver our service to you
Legitimate Interests: Processing that serves our legitimate business interests, such as improving our service
Consent: Processing based on your explicit consent
Legal Obligations: Processing to comply with applicable laws and regulations

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymize it.

We may share your information with:

6.1 Service Providers

Third-party vendors who help us provide and improve our Service, including:

Hosting and cloud infrastructure providers
Payment processors
Analytics providers
Customer support platforms

These providers are contractually obligated to use your data only for the purposes of providing services to us and in accordance with this Privacy Policy.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

7. Data Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 For All Users

Access: Request access to your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Opt-out: Opt-out of certain data collection and processing

8.2 For EEA, UK, and California Residents

Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format
Restriction: Request restriction of processing of your data
Objection: Object to processing of your data
Withdrawal of Consent: Withdraw consent where processing is based on consent
Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Our servers are hosted in the European Union (EU), which provides a high level of data protection. However, your information may be processed outside of your country of residence by our service providers or when accessing our service from outside the EU.

When we transfer personal data outside of the European Economic Area (EEA) or the UK to countries that may not offer the same level of data protection, we implement appropriate safeguards in accordance with applicable data protection laws. These safeguards may include:

Standard contractual clauses approved by the European Commission
Data processing agreements that impose strict data protection obligations
Ensuring transfers only to countries with adequate data protection laws as determined by the European Commission

By using our Service, you consent to the transfer of your information to these locations in accordance with this Privacy Policy and applicable data protection laws.

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

Essential cookies: Necessary for the functioning of the Service
Analytics cookies: Help us understand how you interact with our Service
Functional cookies: Remember your preferences and settings
Targeting/advertising cookies: Track your browsing habits and display relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Email: [email protected]

By using Ember Client, you agree to the terms of this Privacy Policy.