1. Introduction
Clyent Softwares Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use Ember Client and related services (the "Service").
By using our Service, you agree to the collection and use of information as described in this policy.
2. Information We Collect
2.1 Account Information
To create and maintain your account, we collect:
- Minecraft UUID and username
- Account creation and activity timestamps
- User roles and permissions
- Profile settings and preferences
2.2 Social Features Data
To enable social interactions, we collect:
- Friend connections and requests
- Group memberships and roles
- Related metadata for social functionality
2.3 Customization and Purchase Data
To provide personalization features, we collect:
- Owned and equipped cosmetic items
- Purchase history and transaction details
- Customization preferences
- Related personalization metadata
We use Tebex for payment processing, which securely handles your payment information according to their privacy practices.
2.4 Usage and Session Data
To improve our Service and provide rewards, we collect:
- Session start and end times
- Service usage duration
- Playtime statistics and achievements
- Feature usage patterns
2.5 Technical Information
We automatically collect technical data to optimize performance:
- Device and browser information
- IP address and general location data
- Operating system details
- Service performance metrics
2.6 Communications
When you communicate through our Service, we collect:
- Message content and timestamps
- Communication metadata
- Support ticket content and correspondence
2.7 Error and Diagnostic Data
We use Sentry to collect error information for service improvement:
- Error logs and crash reports
- Diagnostic information
- Performance data
3. How We Use Your Information
3.1 Service Operation
- Provide, maintain, and improve the Service
- Create and manage user accounts
- Enable social features and interactions
- Process transactions and deliver purchases
- Provide customer support
3.2 Personalization
- Customize your experience
- Track achievements and progression
- Recommend relevant content and features
- Enable preference-based settings
3.3 Safety and Security
- Verify user identities and prevent fraud
- Enforce our Terms of Service
- Protect Service security and user safety
- Comply with legal obligations
3.4 Communication
- Send service updates and announcements
- Respond to inquiries and support requests
- Notify you of important account changes
4. Legal Basis for Processing (EEA Users)
For users in the European Economic Area, our legal basis for processing depends on the specific information and context:
- Contract Performance: Processing necessary to provide our Service
- Legitimate Interests: Processing for service improvement and business operations
- Consent: Processing based on your explicit agreement
- Legal Compliance: Processing required by applicable laws
5. Information Sharing
5.1 Service Providers
We share information with third-party providers who help us operate the Service:
- Cloud hosting and infrastructure providers
- Payment processors (Tebex)
- Error monitoring services (Sentry)
- Analytics and customer support platforms
These providers are contractually required to protect your information and use it only for the services they provide to us.
5.2 Legal Requirements
We may disclose information when required by law or to respond to valid legal requests from public authorities.
5.3 Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymize your data.
8. Your Rights
8.1 All Users
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data
- Opt-out: Withdraw from certain data collection activities
8.2 Additional Rights (EEA, UK, California Residents)
- Data Portability: Receive your data in a machine-readable format
- Processing Restriction: Request limitations on data processing
- Object to Processing: Object to certain types of processing
- Withdraw Consent: Revoke previously given consent
- Lodge Complaints: File complaints with supervisory authorities
To exercise these rights, contact us at [email protected].
9. International Data Transfers
Our servers are hosted in the European Union. When we transfer data outside the EEA or UK, we implement appropriate safeguards including:
- Standard contractual clauses approved by the European Commission
- Data processing agreements with strict protection obligations
- Transfers only to countries with adequate protection levels
10. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.
11. Cookies and Tracking
We use cookies and similar technologies to:
- Essential Cookies: Enable core Service functionality
- Analytics Cookies: Understand Service usage patterns
- Functional Cookies: Remember your preferences
- Advertising Cookies: Deliver relevant advertisements
You can control cookies through your browser settings, though this may affect Service functionality.
12. Third-Party Services
This policy does not cover third-party websites, services, or links accessible through our Service. We encourage you to review their privacy policies before using such services.
13. Policy Updates
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications for material changes
- Providing in-Service notifications where appropriate
The "Last Updated" date at the top reflects the most recent changes.
14. Contact Information
For questions about this Privacy Policy or to exercise your rights, contact us:
Clyent Softwares Ltd
128 City Road
London, United Kingdom
EC1V 2NX